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REFUND & CANCELLATION POLICY

Effective Date: 20 August 2026
Website: www.vjglobalvision.com

VJ GLOBAL MARKETING
Registered Office: #257, Anjanapura Main Road, Off Kanakapura Road, Bengaluru – 560062, Karnataka, India

VJ GLOBAL VISION (“VJ Global Vision”, “Company”, “we”, “us” or “our”) aims to provide transparent and fair policies regarding purchases, memberships, products, travel services, bookings and payments made through our website.

This Refund & Cancellation Policy explains the circumstances under which cancellations, refunds, replacements or adjustments may be available.

By making a purchase, booking a service or registering for a membership through www.vjglobalvision.com, you acknowledge that you have read and accepted this policy, together with our Terms & Conditions and Privacy Policy.

1. GENERAL REFUND PRINCIPLES

Refund eligibility depends on the nature of the product or service purchased, the applicable cancellation terms, the stage of fulfilment and any specific terms communicated to the customer at the time of purchase.

Where a refund is approved, it will normally be processed through the original payment method used for the transaction, wherever technically and legally possible.

Refunds may be subject to applicable taxes, transaction charges, cancellation charges, supplier charges or other non-recoverable costs, where such deductions are legally permissible and were disclosed or applicable to the transaction.

Nothing in this policy is intended to exclude or restrict any mandatory consumer right or remedy available under applicable Indian law.

2. PRODUCT PURCHASES

For physical products purchased through VJ Global Vision:

Eligible Situations

A customer may request a return, replacement or refund where applicable if:

  • The product received is defective or damaged.

  • The wrong product was delivered.

  • The product is materially different from the product described or ordered.

  • The product is missing from the shipment.

  • The product is not delivered within the committed delivery period, subject to circumstances beyond the Company's reasonable control.

The customer should report the issue within the applicable period specified on the product/order page and provide the order number and supporting photographs or other evidence where reasonably required.

Non-Eligible Situations

Refunds or returns may not be available where:

  • The customer has used or damaged the product after delivery.

  • Damage resulted from improper storage, handling or use by the customer.

  • The customer ordered the wrong product or quantity, except where otherwise required by applicable law.

  • The product is returned without its required packaging, accessories or documentation where these are necessary to verify the claim.

  • The product is specifically identified as non-returnable or non-refundable before purchase, subject to applicable law.

Certain products may have separate product-specific return conditions.

3. MEMBERSHIP PURCHASES

Memberships, registrations, subscriptions or membership-related purchases may be subject to specific terms displayed at the time of registration.

Once membership benefits, services, digital access, promotional benefits or other membership-related facilities have been activated or substantially used, cancellation or refund may be restricted to the extent permitted by applicable law and the specific membership terms accepted by the customer.

If a membership is cancelled before activation or before the applicable benefits have been used, the Company may consider a refund after deducting any applicable processing, administrative or statutory charges, where permitted.

Membership fees do not automatically become refundable merely because a member does not use the available benefits.

4. TRAVEL BOOKINGS AND TRAVEL SERVICES

Where VJ Global Vision facilitates or provides travel-related services, including travel packages, accommodation, transportation, tours, cruises or other travel arrangements, refund and cancellation eligibility may depend on:

  • The specific package or booking purchased.

  • The travel provider's cancellation policy.

  • The booking date.

  • The scheduled travel date.

  • Whether tickets, rooms, reservations or services have already been issued or confirmed.

  • Cancellation charges imposed by airlines, hotels, cruise operators, tour operators or other suppliers.

  • Non-refundable components of the booking.

The applicable cancellation and refund terms will be communicated to the customer wherever applicable before confirmation of the booking.

Where a third-party travel supplier determines the refund amount, VJ Global Vision will process or facilitate the refund after receiving the applicable amount from the supplier, subject to the supplier's terms.

Customer-Initiated Travel Cancellation

If the customer cancels a travel booking, the refund, if any, will be calculated according to the applicable booking and supplier cancellation conditions.

Cancellation charges may increase as the travel date approaches.

Some travel services may be completely non-refundable after confirmation or issuance where such terms were disclosed before purchase.

5. PROMOTIONAL OFFERS AND SPECIAL PACKAGES

Promotional products, discounted packages, limited-time offers, special membership offers and other promotional purchases may have specific cancellation or refund conditions.

Where a special offer is expressly identified as non-refundable or subject to specific cancellation terms, those terms will apply, subject to applicable law.

Promotional benefits may not be exchangeable for cash unless expressly stated otherwise.

6. FAILED, DUPLICATE OR UNSUCCESSFUL PAYMENTS

If money is debited from a customer's bank account or payment instrument but the order or booking is not successfully completed, the customer should contact us with the transaction details.

Where the transaction is confirmed as failed and the amount has been received or settled to the Company, the amount will be processed for reversal/refund in accordance with the applicable payment gateway and banking process.

For duplicate payments, once verified, the additional eligible payment may be refunded through the original payment method.

The actual crediting time may depend on the payment gateway, bank or financial institution.

7. REFUND PROCESS

To request a refund, cancellation, replacement or payment investigation, the customer should contact VJ Global Vision through the official customer-support channel.

The request should include:

  • Customer/member name

  • Registered mobile number

  • Registered email address

  • Order/booking/member ID

  • Transaction/reference number

  • Date of payment

  • Amount paid

  • Reason for the request

  • Relevant supporting documents, photographs or other evidence, where applicable

We may request additional information where reasonably necessary to verify the transaction and prevent fraudulent refund claims.

8. REFUND APPROVAL

Submitting a refund request does not automatically guarantee approval.

Each request will be reviewed according to:

  • The product or service purchased.

  • The applicable cancellation terms.

  • The status of fulfilment.

  • Supplier or service-provider conditions.

  • Evidence submitted by the customer.

  • Applicable law.

If a refund is approved, we will communicate the approved refund amount and applicable deductions, if any.

9. REFUND TIMELINE

Once a refund has been approved, VJ Global Vision will initiate the refund within a reasonable period and, where applicable, within the timeframe prescribed by law or the relevant payment/merchant process.

The time taken for the amount to appear in the customer's bank account, card, UPI account or other payment instrument may depend on the payment gateway, issuing bank or financial institution.

VJ Global Vision is not responsible for delays caused solely by banks, payment gateways or other financial intermediaries after the refund has been successfully initiated.

10. TAXES AND GST

Where applicable, GST or other statutory taxes may be treated in accordance with applicable tax laws.

Where an invoice has already been generated or tax has been reported, any refund or credit adjustment will be handled in accordance with applicable tax and accounting requirements.

11. CANCELLATION BY VJ GLOBAL VISION

VJ Global Vision may cancel an order, membership, booking or transaction where reasonably necessary due to:

  • Payment failure or payment reversal.

  • Suspected fraudulent or unauthorised activity.

  • Incorrect pricing or technical errors.

  • Unavailability of the product or service.

  • Supplier cancellation or inability to fulfil the service.

  • Violation of applicable Terms & Conditions.

  • Legal or regulatory requirements.

  • Events beyond the Company's reasonable control.

Where the Company cancels a transaction for reasons attributable to the Company and a refund is applicable, the eligible amount will generally be refunded through the original payment method.

12. FORCE MAJEURE

The Company will not be liable for cancellation, delay, modification or non-performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, epidemics, war, civil unrest, strikes, government restrictions, travel restrictions, technical failures, transportation disruptions, supplier failures or other force majeure events.

For travel bookings, the applicable refund or alternative arrangement will depend on the relevant travel supplier's terms and applicable law.

13. NO CASH REFUNDS

Unless expressly required by applicable law or specifically agreed by VJ Global Vision, approved refunds will normally be processed electronically to the original payment method.

Cash refunds will generally not be provided for online transactions.

14. REFUNDS TO THIRD-PARTY PAYMENT METHODS

Where payment was made using a payment gateway, card, UPI, wallet or other third-party payment method, refunds may be processed through the same payment channel.

Customers may be required to complete reasonable verification before a refund is processed.

15. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact VJ Global Vision first to resolve payment or refund concerns.

Unauthorised or fraudulent chargebacks may be investigated and contested where appropriate.

Nothing in this clause limits any rights available to customers under applicable law or the rules of the relevant payment system.

16. REFUND FRAUD

VJ Global Vision reserves the right to investigate suspected fraudulent, misleading, duplicate or abusive refund claims.

Where fraud or misuse is reasonably established, the Company may take appropriate action, including suspension of the relevant account or membership, subject to applicable law.

17. GRIEVANCE REDRESSAL

If you are dissatisfied with the handling of a cancellation or refund request, you may contact our customer-support/grievance team with the relevant transaction details.

We will review the complaint and provide an appropriate response within a reasonable period and in accordance with applicable law.

VJ GLOBAL MARKETING
VJ GLOBAL VISION

Registered Office:
#257, Anjanapura Main Road,
Off Kanakapura Road,
Bengaluru – 560062, Karnataka, India

Website: www.vjglobalvision.com

Email: support@vjglobalvision.com

Phone: +919964301148

18. POLICY CHANGES

VJ Global Vision may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, payment systems or applicable law.

The updated policy will be published on this page with the revised effective date.

19. GOVERNING LAW

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the applicable jurisdiction of courts in Bengaluru, Karnataka, unless otherwise required by applicable law.

20. CUSTOMER ACKNOWLEDGEMENT

By purchasing a product, registering for membership, making a booking or completing a payment through www.vjglobalvision.com, the customer acknowledges that they have reviewed and understood the applicable refund and cancellation terms.

Where a particular product, membership, travel package or booking contains specific refund or cancellation conditions, those specific conditions shall apply to that transaction, subject to applicable law.

VJ GLOBAL MARKETING
VJ GLOBAL VISION
#257, Anjanapura Main Road, Off Kanakapura Road, Bengaluru – 560062, Karnataka, India

Last Updated: 20 August 2026